FAQ of MB SD Connect Compact 4 Self-Test and Function

MB SD Connect Compact 4 Self-Test:
Q1: When I start DAS, it says that, I am using the developer version. In some menus however the software does not seem to be a developer version.Is it or is it not a developer version? NOT connected to the internet when diagnosing a car. Only the SD-Box is connected to the notebook via WLAN. Could that be the problem?
A1: Have you set the “sdc4″ well? Could you please do a self-checking for your device? Then show me the result of the self-checking. Please refer to the following steps of self-checking.
A: Did you have the SD Connect C4 set well? Please follow the next instructions to have a self-test, and then send us the self diagnostic report.

Q2: MB SD STAR C4 (SP100) is unable to self-test?
A2: check whether the COM PORT is COM2, if it is, there are four possible reasons:
1) the COM PORT has problem;
2) MB SD C4 and the computer has a poor connection.
3) The cable or SDC4 doesn’t work;
4) SD C4 disconnect with the car.

Q3: When I do self-diagnosis for MB, I got error message: 3001 Error.
A3: Self-diagnostic has error not suggest MB SD C4 has problem. The aim of self-diagnosis is to check whether SD C4 connect well with the computer and the car, whether the IP address and parameter is set correctly, whether the SD connect c4 and the driver has successful communication. We have video tutorial on how to do self diagnosis for SD C4, please follow it to operate, if you are able to self-diagnostic, it suggests MB SD C4 settings is OK, the connections is OK and it has communication between MB SD c4 and the software. Just go to test the car, if you got any errors, screenshot them and send us to judge where the problem is.

About Function
Q1: Does MB SD C4 support SCN coding?
A1: Our SD C4 hardware support offline programming, but the software needs to active, and it will cost additional money.

Q2: MB SD C4 could read chassis number for Smart 1998, but unable to test ECU after connected with the car.
A2: It needs login password when test Smart, we have DAS SMART Calculator (Item No. ss27) to help calculate login password.

Q3: Which tool can diagnose ML 270 2005 and A class W169 2007?
A3: MB SD C4.

Q4: Which tool can diagnose Mercedes Benz Trucks, 3335, 1823 and 1413?
A4: MB SD C4.

Q5: Which tool can diagnose and program for Mercedes Benz BUS body.
A5: MB SD STAR C4

Q6: Where to find Smart TAN CODE in the software of MB Star C4 SD Connect?
A6: Sorry, so far we have no Smart TAN code, advice you go to 4S store or original factory to consult.